Privacy
OUR POLICY
At Accor Great Seats, we are committed to protecting your privacy and complying with the National Privacy Principles. We maintain the privacy of your information using the latest and most sophisticated security technologies. Any information that you submit on this website is collected by Pinpoint Pty Ltd, which operates Accor Great Seats for the purposes of providing you with this service.
What do we do with your personal information?
We are not involved in the selling or trading of your personal information to other organisations under any circumstances, we are in the business of providing you with the best seats to major concert, theatre and sporting events Australia wide.
We use the personal information that you provide for the following:
- so that we can process your order, and contact you immediately if the need arises.
- so that we can contact you with our regular email newsletter and can tailor these communications based on your location and interests, and source products that are of interest to you. You can elect not to receive these communications at any time.
- so that we can contact you if we obtain tickets to rumoured events through the Hot Rumours Waitlist service.
What this means is that we will not use or disclose the information you give us about yourself except for:
- the purpose you give us the information for;
- a purpose related to that reason; or
- another purpose to which you have consented.
By providing any personal details on this website you consent to Pinpoint Pty Limited providing personal information to the Accor Group. For information on who the Accor Group is and how they may use your information please visit http://www.accorhotels.com.au/privacy/
3rd Parties
We may from time to time use the services of agents, contractors or third parties for the purpose of providing administration, telecommunication, computing or other services (including email promotion) in connection with Accor Great Seats. These external service providers are under contractual agreement not to disclose information and to keep it confidential and secure.
Statistical Analysis
We reserve the right to perform statistical analyses of user behaviour and characteristics in order to measure interest in, and use of, the various areas of the site. We may provide aggregated data from these analyses to third parties.
Cookies
You should also be aware that non-personal information and data may be automatically collected through the standard operation of our Internet servers or through the use of Cookies. Cookies are small text files that are used to recognise repeat users, facilitate your ongoing access to and use of the site, allow a site to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programs that come onto a user's system and damage files.
You should be aware that we cannot control the use of Cookies or the resulting information by third parties hosting data for us. If a user does not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows the user to deny or accept the Cookie feature.
Accor Great Seats uses Nielsen//NetRatings to collect information on how you utilise the Accor Great Seats Website. Cookies are used to collect information such as the number of unique visitors, how long these visitors spend on the website and the date and time of the visit. This non-personal information is collected and aggregated by Nielsen//NetRatings and provided to us to assist in the analysis of our websites.
For further information about Nielsen//NetRatings, visit the Nielsen//NetRatings website.
How do we protect your personal information?
Security is our highest priority to ensure that no-one can intercept or tamper with your information as it passes over the Internet. To protect your credit card and personal details we use the 128-bit encryption standard which is one of the strongest in the industry today. However, it does require that your Internet browser software supports the 128-bit encryption standard. Newer versions of Internet Explorer and Netscape come standard with 128-bit encryption.
How can you update your personal information?
You can access and update all of your personal information including interests, online by accessing the change details form at any time. You will need to insert your email address and Date of Birth for validation/security purposes.
How can you opt out of receiving further emails from Accor Great Seats?
If you would prefer not to receive our regular email Newsletter, all you need to do is unsubscribe. In addition, we provide instructions on how to opt out of future mailings in every e-mail communication that we send.
Contact Accor Great Seats
Accor Great Seats is a reputable business with a physical presence at:
145 Darling Street
Balmain NSW 2041
Australia
Phone: (02) 9352 3126
Email: Please use our Contact Us form.
Should you have a complaint about the way we are handling your personal information, please contact our privacy officer.
SECURITY POLICY
Accor Great Seats knows that it is important for you to have the same confidence when you use your credit card online as you do when you order over the phone or in person at a retail outlet. Therefore we have taken the upmost care to ensure that when you provide personal information over the Internet, that this information is secure.
Why is Accor Great Seats so safe?
Triple Lock Security Guarantee
If you have any concerns about shopping over the Internet, you'll be reassured by our triple lock credit card security guarantee. With three levels of protection, you can shop with absolute confidence:
I’ve heard that some companies advertising on the Internet don’t actually exist.
Accor Great Seats has a physical presence and an established reputation.
We have been in operation since 1993 at 145 Darling St Balmain NSW 2041.
Can anyone access my credit card details as they travel through cyberspace?
No – all personal and credit card details are encrypted using SSL technology so that no-one can intercept or tamper with your information as it passes over the internet. It's no different from using your credit card at an EFTPOS terminal. It does require that your Internet browser software supports the 128-bit encryption standard.
Are my credit card details kept on file?
Most of the problems experienced by people using other Web sites have resulted from credit card details being stored on the website. Rest assured that we don't store your credit card details on our website at all.
When you see the triple lock logo, you know you've chosen the most secure way to shop – and not just on the Internet. Your information is as safe as when you're making regular, face-to-face or telephone payments using your credit card.
Changes to security/privacy policies
Our policy is intended to provide you with a safe and secure shopping experience. However since technology is changing so rapidly, we reserve the right to change, modify, add or remove portions of our Privacy & Security Policy at any time without prior notice. Please periodically review these Policies for changes.